Hi there, @user_oi0mh2. Thanks for reaching out to us here on the Community Forum. I'm not sure of the context of your inquiry to be sure, but if your account has a credit balance, then that would go towards your next billing cycle. If the account is disconnected with a credit balance, you would get that credit balance reversed back to your last method of payment within 4-6 weeks of the account closure. If this does not answer you question, could you please provide some additional details? Thanks!
XfinityFrank
Official Employee
•
2.2K Messages
2 hours ago
Hi there, @user_oi0mh2. Thanks for reaching out to us here on the Community Forum. I'm not sure of the context of your inquiry to be sure, but if your account has a credit balance, then that would go towards your next billing cycle. If the account is disconnected with a credit balance, you would get that credit balance reversed back to your last method of payment within 4-6 weeks of the account closure. If this does not answer you question, could you please provide some additional details? Thanks!
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