Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to do so, it could possibly be ignored.
Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee.
As @Again mentioned, it is against the Xfinity Forums Guidelines and Acceptable Use Policy to send unsolicited Direct Messages to anyone, including Xfinity Support. If an Official Employee needs to work with you via DM, they will invite you. Please, use these links to learn more about appropriate usage of the Xfinity Community Forums:
Regarding your concern, have you had a chance to check out our online planbuilder? I find that is the fastest and most convenient way to check out available options. Please, let us know if you have any questions.
Again
Expert
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31K Messages
2 months ago
@user_updicf
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XfinityTony
Official Employee
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1K Messages
2 months ago
@user_updicf
As @Again mentioned, it is against the Xfinity Forums Guidelines and Acceptable Use Policy to send unsolicited Direct Messages to anyone, including Xfinity Support. If an Official Employee needs to work with you via DM, they will invite you. Please, use these links to learn more about appropriate usage of the Xfinity Community Forums:
https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c
https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236
Regarding your concern, have you had a chance to check out our online planbuilder? I find that is the fastest and most convenient way to check out available options. Please, let us know if you have any questions.
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