Covid-19 bill extensions

I am in need of a bill payment extension, as i am unable to pay my upcoming bill on time due to the covid-19 pandemic causing me to lose consistent income. Am i able to get one without any unnecessary fees or service being cut off?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Accepted Solution

CCTeds

Gold Problem Solver

•

18.9K Messages

5 years ago

@Lilmama7201

Your account is showing as eligible for a payment arrangement:

Log into xfinity.com/myaccount
Select Billing, then Bill and Payment Settings
Click on Schedule a Payment
Then go to Payment Date and choose a new due date

If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).

As a courtesy, we have provided a small credit for your loyalty. I hope that helps in making the current payment due more manageable.

Thanks for your patience and hang in there.

0

Billing

Lilmama7201

Covid-19 bill extensions

CCTeds

New to the Community?