New Poster
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Covid-19 bill extensions
I am in need of a bill payment extension, as i am unable to pay my upcoming bill on time due to the covid-19 pandemic causing me to lose consistent income. Am i able to get one without any unnecessary fees or service being cut off?
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Accepted Solution
ComcastTeds
Official Employee
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18.9K Messages
6 m ago
@Lilmama7201
Your account is showing as eligible for a payment arrangement:
If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).
As a courtesy, we have provided a small credit for your loyalty. I hope that helps in making the current payment due more manageable.
Thanks for your patience and hang in there.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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