Sheri31's profile

Regular Visitor

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4 Messages

Tue, Dec 15, 2020 8:00 PM

covid 19 help

I have been struggling to keep up with my bills this one specifically since it higher then my electric bill - I am making a payment monthly and yes behind but I am trying - I have been with this service since 2011 when It was Comcast and this bill is so high - I am still making a payment because I have to have service since I have been home bound to work remotely since March and if I don’t have services I don’t work and then I can’t pay no bills at all
And lose everything and my home - I would of thought that xfinity as big as you are you would lift these only 10 day extensions on people account as long as they are still trying to make a payment - my cut off day is Christmas 25 th I can’t make the last due until January 6 th and they refuse to override the max date of January 1st - that is all I am asking and can’t even get help with that - I find it hard to believe that someone in corporate office can’t override that in their system - there is always someone above someone in the company -

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Accepted Solution

CCTeds

Official Employee

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18.9K Messages

6 m ago

@Sheri31 

 

Your account is showing as eligible for a payment arrangement:

  • Log into xfinity.com/myaccount
  • Select Billing, then Bill and Payment Settings
  • Click on Schedule a Payment
  • Then go to Payment Date and choose a new due date

If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).

 

As a courtesy, we have credited back any late charges and reactivation fees incurred over the past 24 months plus an additional credit for your loyalty. I hope that helps with making the overall balance due more manageable.

 

Thanks for your patience and hang in there.

 

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