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Visitor

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1 Message

Sat, Jul 24, 2021 10:07 PM

courtesy adjustment

I received a letter about the courtesy adjustment for sporting events and broadcasts from April -December 2020 due to COVID-19 pandemic. This is what the letter says. I will be thankful for any adjustment you do. 

Responses

Contributor

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17 Messages

2 m ago

Use link:   https://www.xfinity.com/support/account-management/courtesy-adjustment

Visitor

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1 Message

@krwilliams4223 

Why can't I open that link?

Official Employee

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2.7K Messages

You should just be able to copy and paste it into your browser, user_e99775. Let us know if you have any other questions/concerns! 

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Visitor

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1 Message

Does not work for either. I also received such a letter today (30 Jul 21). Also, tried to contact via email, a customer service rep about upgrading service and was told I am not the owner of the account via return message. Only have had this account since it was called COMCAST! Don't you want my business? 

Official Employee

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189 Messages

Thank you so much for taking time out of your day to reach about the courtesy credits and upgrading your service, @user_3fca8e! If you are currently a customer, the credit will automatically show up on your bill, so there's nothing you need to do :). I apologize that you're having trouble changing your services and you've reached the perfect place for help!

Please send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to get started. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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2 Messages

@krwilliams4223 page not found message coming up. I am having a very hard time with this! Any other suggestions?

EG

Expert

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89K Messages

2 m ago

Concern not "Channels And Programing" related.

Post moved here to the proper help section for assistance.

Visitor

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1 Message

2 m ago

user_1713   

I too received a letter about the courtesy adjustment events and broadcasts from April-December 2020 due to COVID-19 pandemic.  This is what the letter

says.  I no longer receive service from you, this adjustment is available to me because I paid these fees earlier this year as a Xfinity customer.

Please advise as to what other form I have to fill out for this adjustment.

Thank you

User_ad1713

Official Employee

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2.9K Messages

Hello, @user_ad1713! Thanks for reaching out to us here too about the courtesy adjustment. Please send us a Live Chat with your first and last name as well as your service address so we can assist. 

 

 

To send a Live Chat, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

1 m ago

Why would you send out a letter saying I am eligible to receive a courtesy adjustment when the link I followed to fill out the form says I am not eligible for this adjustment?!!!

Your company makes it impossible to do anything in a simple manner which is one reason I'm no longer a COMCAST XFINITYcustomer.

Official Employee

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146 Messages

Hey @user_bfa449, thank you for reaching out on our forums about the adjustment. We apologize you were unable to get it set up online. I can certainly check to see what is going on. Can you send us a private message so I can take a look at the account? You can send on by clicking the "message" icon in the upper right corner of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a private message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 m ago

I also received a letter regarding the courtesy adjustment for sporting events and broadcasts from April -December 2020 due to COVID-19 pandemic.  This letter says I must make this request by filling out the form by September 20th 2021.

The letter also states that while I no longer receive service from Xfinity, the adjustment is available to me.

1st of all the website does not work for me and 2nd I am still receiving service from Xfinity and not sure why this letter I received says I’m no longer an Xfinity customer. I have had continuous service with no gaps since 2019.  I looked at my previous bills and don’t see any adjustments.


Please let me know what steps I need to take to receive my adjustment.  Thank you

Official Employee

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195 Messages

@user_dc2641

Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 m ago

why isnt the link opening to complete my request????

Official Employee

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2.7K Messages

Hi, user_6de346. What message is coming up when you attempt to go to this link: https://comca.st/2UcqLaB?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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