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user_05nat7
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4 Messages

10/17/2026 9:36 PM

Cost

I just wanna know how come my bill is back to being over $100 this month last month we changed it that way it was only $57 because that’s what I can afford and now you guys switched it again and it’s back up over 100
. All I have is Wi-Fi. I’ve returned all my other equipment. I don’t owe you guys anything and every month you guys just keep going higher and higher and higher and that’s not how our paychecks work. If you guys can’t give me something for $57 a month I will go to T-Mobile. 

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6 hours ago

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XfinityPeterH

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3.2K Messages

6 hours ago

 

user_05nat7 I would be reaching out if I were in your shoes too. Our team is here for you. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

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  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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