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user_d5yfmm
1st Topic

3 Messages

Friday, May 17th, 2024 11:42 PM

Closed

Cost too much

I've been with Comcast for 31 years loyal customer and now my bill is over $200 When I called and talk with a representative She told me there was nothing they could do for me and told me where to leave my equipment at UPS.  Just said after all those years and they don't care

Question

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Updated 

1 year ago

80

1

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CCAntoine

Retired Employee

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1.4K Messages

1 year ago

Thanks so much for reaching out, and I'm sorry you've had such a poor experience with us. I'd be more than happy to take a look to see if I can help you lower your bill. In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

--

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3lv0gXz

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_d5yfmm

3 Messages

I need a promotional rate For the service I have currently I can't afford Uber $200 a month the cost of living is already out of control now after 31 years I have to cancel my subscription because you've raised your rates way too high can someone call me and help me out

1 year ago

0

XfinityThomasB

Official Employee

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2K Messages

Hello user_d5yfmm

Our team provides support right here via the Xfinity forums. If you would like support from our team, please follow the steps listed above. If you prefer to speak on the phone for support, the phone number you would want to call would be 1-800-XFINITY (1-800-934-6489). 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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