P

Visitor

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2 Messages

Wednesday, June 18th, 2025 8:04 PM

Corporate

EDIT: deepest apologies for mistakes. I cannot use my hands to type so I have to use speech to text. 


Can anybody recommend or direct me to a website where I can post Chad history and audio clips of phone calls or help with my issue at Comcast? I have talked to 24 people, spent 21 hours on the phone/chat text and have spent a month on this problem. There is so much to even describe. I won’t bother putting it all here. I’ve spent so much time already. Basically, I’ve been told for a month now that an issue was getting fixed and that it would be a maximum of 2 to 3 days before it would clear and fix. That has not been the case. And it continues to be this way. Everyday that it es expected to “fix” comes and it doesn’t happen. I then have to explain to at least 2-3 new people what is going on so I spend over an hour each time explaining the history, even though it’s there in the transcripts audio (which they actually apparently don’t use they explained).Everyone says the exact same thing and I’m left once again starting over. I’ve done this now for a month and 21 hours of it!!! Nothing is getting fixed and it’s costing ME. I’ve explained to them that I can no longer spend hours and weeks on this as a customer I shouldn’t have to in the first place however, I have some very very serious health issues and could no longer spend my time on this. There is literally no way to contact a single person that can seem to fix this. so if there’s a way to post something online… I’m not familiar with social media of any kind, but I’ve heard there are websites where you can post your problem about certain companies and people can help you and possibly make suggestions? 

Official Employee

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3.2K Messages

1 day ago

Hey there, Pixie6943, thanks for reaching out through Xfinity Forums regarding your ongoing issues with your account. I apologize you have been delaying with this issue for so long. I know I would be frustrated in your shoes too! We would be happy to help you with getting to the bottom of this issue. Can you please send us a Direct Message with your full name and your full address?

 

Expert

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31.8K Messages

@Pixie6943 

To send a direct message:
 
Click "Sign In" if necessary
 
• Click the "Direct Message" icon in the upper right corner where your avatar is.
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line not the Employee's name
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Official Employee

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1.8K Messages

@Pixie6943 On this platform we are part of the corporate digital care team, there is an official employee tag on our responses. I would be happy to check on any account issue for you if you can send the direct message with your account information. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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