Visitor
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1 Message
Corporate phone number
I filed and currently in an active, chap 13 bankruptcy and the bankruptcy department for xfinity mobile keep closing the ticket without removing the charges, now im facing disconnection. Xfintiy internet did what it was supposed to do so i have no issue with that part of my bill. I filed without an attorney, want to keep my services and can't get any help
XfinityLinda
Official Employee
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2.8K Messages
10 hours ago
Thanks for meeting us here in our community for assistance, @user_3v3qhh. You've reached the right team to assist with your concerns. Please send us a Direct Message with your name and service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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