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user_3v3qhh
1st Topic

Visitor

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2 Messages

10/14/2026 8:19 PM

Corporate phone number

I filed and currently in an active, chap 13 bankruptcy and the bankruptcy department for xfinity mobile keep closing the ticket without removing the charges, now im facing disconnection. Xfintiy internet did what it was supposed to do so i have no issue with that part of my bill. I filed without an attorney, want to keep my services and can't get any help

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Updated 

24 days ago

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XfinityLinda

Official Employee

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2.9K Messages

1 month ago

Thanks for meeting us here in our community for assistance, @user_3v3qhh. You've reached the right team to assist with your concerns. Please send us a Direct Message with your name and service address. 

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon in the top right corner

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

 

Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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user_3v3qhh

Visitor

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2 Messages

@XfinityLinda​ No it wasn't,  I am in the process of sending a cease & desist,  the front line employees and similar departments have just not helped, as Good as they services are the customer service is very poor. 

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24 days ago

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XfinityJeniece

Official Employee

 • 

4.6K Messages

We are happy to help look into your concern. If you can please reach out through direct message with your full name and your full address. 

 

How to Send Us a Direct Message:

  • Click “Sign In” if necessary.
  • Click the “Direct Messaging” icon.
  • Click the “Start new conversation” (pencil and paper) icon.
  • In the “To:” line, type “Xfinity Support.”
  • As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  • An “Xfinity Support” graphic will replace the “To:” line.
  • Type your message in the text area near the bottom of the window.
  • Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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24 days ago

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