Corporate complaint

I am extremely disappointed and frustrated with Xfinity. This is now the third time I’ve been told that my payment was “returned,” and each time I’m expected to pay the balance again. My bank has confirmed they have no record of the payment ever being returned or rejected, yet Xfinity continues to insist that I repay it without providing any evidence or a clear explanation.

I’ve spoken with multiple customer service representatives and supervisors, and every interaction has been the same. No one has been able to explain why this keeps happening, investigate the issue thoroughly, or provide a permanent solution. Instead, I’m repeatedly told to pay the balance again, which is completely unacceptable.

As a long time Xfinity customer, I expect far better. It’s unacceptable to place the burden on customers to repeatedly pay for what appears to be an internal processing issue while offering no accountability or meaningful assistance.

At this point, I need to speak with someone who has the authority to investigate and resolve this matter. Does anyone have a corporate phone number or contact information for Executive Customer Relations? If this cannot be resolved promptly, I will have no choice but to escalate the matter through the appropriate consumer protection agencies and seriously reconsider continuing my service with Xfinity.