Corporate complaint

Hello @Courtneeb and thank you for reaching out with your concerns on our Xfinity Community forums.

I’m really sorry to hear about your experience. I completely understand how frustrating it can be when your concerns aren’t resolved the way you expected, especially after reaching out through multiple channels.

We’d like the opportunity to take a closer look at what happened and ensure your feedback reaches the correct team.

Please send us a direct message* with your full name and service address, and we’ll work with you to review your account and address your concerns as quickly as possible.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.