Greetings, @mschaffner64! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your service agreement. You have definitely come to the right place for assistance.
If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Thanks for your quick response. I don't have a chat icon next to the bell. All I have is a circle with the letter M and when I click on it it gives me options about y profile.
Ok, shoot! Sorry to hear this! There should still be a chat icon at the top right corner of our page however, if this is not showing up for you, you might try clearing out the cache and cookies on your web browser and then resigning into our Communities website to see if that will help. Thanks so much again for bearing with us throughout this entire process!
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Responses
ComcastJamesH
Official Employee
•
149 Messages
1 m ago
Greetings, @mschaffner64! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your service agreement. You have definitely come to the right place for assistance.
If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0
mschaffner64
Visitor
•
2 Messages
1 m ago
Hi,
Thanks for your quick response. I don't have a chat icon next to the bell. All I have is a circle with the letter M and when I click on it it gives me options about y profile.
1
0