Visitor
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3 Messages
contact xfinity
Hi, I am looking to get a credit that's sitting in a now-closed account (pro-rated refund of unused amt of most recent monthly payment for a now-closed account) to be applied to my other currently-still-open account. I am called and the person I spoke with claimed they had done this, but my open acct bill is showing full amt without this credit. Can you help me with essentially moving the credit from the closed acct (where I can't get access to it) to an open acct (so it reduces my current bill due in June)? I am irritated by how much work it's been, trying to get this little credit (only $5.27) cleared from the closed acct. Can you help me with this, and if so, what info do you need from me?
EG
Expert
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110.8K Messages
18 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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1.4K Messages
18 days ago
Hi there, @user_3xhlvo! Thanks for reaching out to us here on the Community Forum. We can check on the status of this credit amount for you. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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XfinityRaf
Official Employee
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970 Messages
18 days ago
Hi @user_3xhlvo. We wanted to circle back here in public to confirm that your credit has been applied to your current account. If you need anything else, please submit a new post, and we will be there to assist.
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