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user_4fqi82
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Visitor

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3 Messages

Monday, July 6th, 2026 2:13 PM

Complaints

Hi, I’ve had an on going issue with my billing since April 2, 2026. Today I have been transferred to 8 different people who all refuse to get me over to a supervisor! I’ve been on hold 30 minutes at a time. I have repeated my self numerous of times in which has caused a headache. Xfinity needs… no must do better!! You all would like your payments in a timely manner but yet can’t solve our issues which you are to blame!! How dare you ask me for a payment to fix an issue in which you are the cause of

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8 hours ago

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XfinityKei

Official Employee

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2.5K Messages

9 hours ago

@user_4fqi82 Our team is here to resolve your bill and account concerns. Can you tell us more about what's going on so we can help!

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user_4fqi82

Visitor

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3 Messages

Hi on today I spoke with 8 representatives who all just transferred me back and forth with each other. 2 hours wasted of my day. I asked to speak with a supervisor on each occasion. Just finally a ticket was put in.. a ticket?? The lack of compassion that xfinity has for its costumers whom spend their hard earned money is absurd!! 

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9 hours ago

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user_4fqi82

Visitor

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3 Messages

I spoke with some one from the x finity care team that I thought solved my issues but only just led me back down the same rabbit hole!! Xfinity does not CARE and it shows!! The way the employees talked to me needs to be reviewed. No 1 listened.. just talked over me!! They all was reading from your Manuel on what [Edited: "Language"] to feed to customers

(edited)

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9 hours ago

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XfinityFrank

Official Employee

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2.4K Messages

Thanks for those details, and sorry to hear you were not treated properly when calling in, @user_4fqi82. We can certainly review your issue and the interactions. We want you to have a good experience when working with us. Could you tell me more about what the situation with your bill is?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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8 hours ago

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user_1pnlmv

Visitor

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3 Messages

8 hours ago

I want Comcast to know how UNHAPPY I am with their service. Internet went out early Saturday morning July 4, when you call their Customer Service # you get their AI chatbot. I realize it was a holiday, but it kept sending me to view their outage map on their app or website....I obviously could not do that! Then we would get see estimated "fix" times but it was every 4 hrs. FINALLY we had service restored Monday morning -- why didn't Comcast just say "due to the holiday it wouldn't be fixed until Monday morning and what caused the Outage in the first place". Also why wasn't this information on the local news, channels 3, 6, 10, they said nothing but it was in DelawareOnline but again I couldn't see that! We better get those 48 hrs discounted from our monthly bill! I'm calling Verizon to see what their internet pricing is!

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XfinityAngie

Official Employee

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2.7K Messages

 

user_1pnlmv, Please send us a DM with your name and address. 
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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8 hours ago

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