Visitor
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1 Message
Complaint
My bill is extremely high this month. I spoke to a representative in January and she told me my bill would go down to 150 a month. This month it's 229!! I called and apparently she didn't enter my information correctly so my new contract didn't go through. But if its not my fault why and I had a new agent fix it, why am I still paying 229 this month? I literally don't even watch TV I just keep it on as background noise and am still being charged for the agents error??! This is ridiculous I need this to go the manager to help resolve this issue when I'm paying for their mistake!
XfinityJorge
Official Employee
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2.8K Messages
12 days ago
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