Visitor
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2 Messages
Complaint
I was wrongly charged $200 by xfinity. Xfinity sent me to collections without notifying myself. No where on my account did it say I owed $200.
My credit score dropped almost 100 points. Xfinity admitted to the mistake and I want to speak to a representative. Saying sorry is not enough.
XfinityJeff
Official Employee
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746 Messages
2 months ago
Good morning @user_er62s5, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that your credit was effected by a balance that you did not know about, but you have come to the right place for assistance. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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user_oe33qo
Visitor
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3 Messages
14 hours ago
Hello,
I contacted xfinity today march 16, 2026 and got confirmation that I do not owe any money and there is no debit. I have saved all the auto pay for as long as I had an account with xfinity. I paid the final bill and closed my account last year.
Unfortunately Xfinity has reported debit to the credit bear. If you would please explain the charges. Because I have all the information regarding no debit with xfinity. I sincerely hope to resolve this matter asap and without any legal action. Thank you
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