Visitor
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1 Message
complaint
Here is my ten pages of a waste of time going back and forth with your agents and supervisor who only offer an apology and transferred me to 10 different agents and still have gotten now where, but the best part of this is how you tell your agents to say that they are customers too and find it hard to pay their bill when everyone know you work at xfinity you get free services. so why that comes up is just foolish and inaccurate to put that on your customer. Your agent lied in October 2025 told me that he could reduce my bill took away all my channels gave me a 20 credit and now the bill is back up to the 20. I was grandfathered in and never once said to recommend I keep my package. [Edited: "Inflammatory/Profanity"]
End Live Chat
XfinityFrank
Official Employee
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1.9K Messages
6 hours ago
Hi there, @user_939v0n. Thanks for reaching out to us here on the Community Forum. We can certainly review your interaction and check out your bill to see where the increase is coming from exactly. I can tell you that we did have price increases that occurred this month, so that would likely affect your bill. Information on that was sent out back on customers December statements. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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