2 Messages
Comcast price is getting ridiculous. Thinking of just moving to Starlink since it's actually a little cheaper.
Every year I go through the same [Edit: Language] with Xfinity where my bill starts suddenly going up. My bill was already insane for 120$ a month for only 500mbps down and idk how much I'm SUPPOSED to get up, but I only get 20ish mbps upload. Now my bill just jumped 10 extra dollars when I'm already paying crazy prices for what I have. Now it's 130$ a month because "Taxes went up and my auto pay discount went down". I don't get any cable or phone services with this price this is just for 500mbps internet that was fraudently sold to me as "unlimited", but recently I have also found out this isn't true as if you do some looking on your account page you will find you only get so much a month and if you exceed it they will charge you, wouldn't you know it?, MORE FEES!. I was also told my plan was a gig plan, but just found out that's not true that it's 500mbps, and even though I knew I wasn't getting a gig I just assumed it was my router not efficient enough, but nope they just lied when originally getting the service. And then when calling they can't find a single better deal than the one I am paying? I have been with Xfinity for over 5 years and have never missed a single payment. Instead of giving me good deals and discounts, they think randomly jacking up the price on already expensive service is the way to keep me. I am currently now looking into Starlink. It is also expensive, but somehow it is actually a little cheaper than what I am paying now and at least with starlink I don't have to wait hours every time someone runs into a pole around me or bad weather comes in. The only down side to Starlink is the initial purchase price as you have to get the dish. But it's looking like it will save me money in the long run.
XfinityVianney
Official Employee
•
2.1K Messages
3 months ago
Thank you for reaching out and creating a new post. I understand you aren't happy with the recent updates to your plan, and I'll be glad to talk about any active promotions available. If you have the Fast tier, you do get downloads up to 500 Mbps and uploads up to 20 Mbps. That said, it sounds like you're getting the full speeds, which is great to hear.
I see there was confusion as well regarding having Gigabit or Unlimited Data. When we send you the customer approval, it will outline the services that are included. If you don't pay for Unlimited Data separately or with xFi Complete, you will get 1.2 TB of data per month. You will, as you stated, be charged if you do exceed this amount, which is covered on your customer approval when you accept the new plan, and it is also listed online here https://www.xfinity.com/support/articles/data-usage-plan for everyone to review.
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user_x0ge5e
1 Message
2 months ago
[Edited: "Inflammatory"] I have been using Xfinity since it was comcast over a decade ago. Since Verizon did an acquisition of Xfinity it’s just terrible. They keep raising my bill and I have been trying to reach someone to solve my problem for four months. The internet never works [Edited: "Inflammatory/Language"]
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user_x23s0b
1 Message
1 day ago
I was just looking into starlink for the same reason. I just read an article about how they were some how able to turn all mobile devices into satellite phones without anything extra. Starlink is now available in my area and has the top+ speed availabilities. We have had Comcast for a very long time, Xfinity, Comcast whatever they want to be called now.. our service is absolutely atrocious and the outages are just unacceptable. My current location/address is generally speaking the worst compared to the other service address is, in other states that we unfortunately have Comcast Xfinity services at. None of our addresses are in the middle of nowhere so there's no reason for it to be such garbage. Fortunately, I was able to find a better service, better speeds, reliable, significantly cheaper, and was able to cut the cord with the garbage Xfinity services. Xfinity lied to me as well about the "unlimited Internet" plan. I found out after the ridiculously high bill skyrocketed randomly. Apparently from exceeding the data plan, imagine that, the unlimited data plan charging for exceeded data.. criminals. Here, we pay for the lowest of the basic cable plan and they charge like $100 for literally 4-6 local channels alone. We have a bundle package with a higher internet speed but we never are able to have access to those speeds. Their excuse was that we are close to the end of their provided service range so we'll never be able to get decent speeds. If you have any updates about starlink, keep me posted. At this point I feel like I would be better off just canceling Xfinity services and revert back to using smoke signals for communication.
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