Visitor
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2 Messages
Comcast Overcharging practices
Why is Comcast charging so much? over 17 years of service and I feel I am being forced to hand in all my equipment, going from $120 to $150 then $200, $260, and now over $300 for almost the same options, other than the times of internet speed changing... What makes matters worse is I have called a few times trying to get prices down, and due to these old packages and I'm told this is the best I can get, $308? I can change my packages online but going from 1200mbs to 75mbs and only saving $40!? this just doesn't scale right. at all. period. I can save a small amount if I go from 185 channels down to 10 channels? and By small I mean 30 something dollars, I'm lucky to pay the $308 I'm paying?? the rep on the phone chopped everything she could and I ended up not saving anything... None of this scales properly, at this point it is just to much taking with no giving. On top of that all the outages... and I see an option to request a refund for this when I do have an outage, then I fill out the refund due to the outage and every time it comes up "sorry you do not qualify" I would like to see what qualifies, I wish I could just not provide a service and then make my customers pay full price for it.... I wouldn't even feel right. I'm a "Diamond Member" so that clearly means nothing other than "Thank you for the money" the over 17 years or more of service and not a single refund other than an error on a movie, and Somehow I don't qualify for any type of compensation when My service is out... can you say lawsuit? I want to see what does qualify? I use mostly apps now, I'll have the wife make a list of any important channels because I hardly watch them, and we will find a service that is fair. Gone are the days of Good Comcast business. not even going to bring up the overcharge on equipment and fees.
user_ac6ca8
Visitor
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15 Messages
2 years ago
COMCAST billing department is making illegal changes and adding charges months after service actions are taken.
Added mobile to my internet years ago and never got the deal promised due to your billing errors. Comcast never corrected or credited my account. I paid double if not triple for services when I shouldn't have.
ACP was approved before I joined Comcast. When I went to add to my Comcast service the Comcast website was broken, Comcast reported the issue on their website yet no one at Comcast provided me a work around or assistance.
I decreased my speed and the system immediately cut my speeds, yet for months I was charged for 400+, speeds I did not have. Never have I seen a credit. I paid more than required by law.
My equipment is hot. Someone sent me a box that did not work. I clicked on the link to return for over a week and the box was never added to return. The box was returned months ago and now Comcast is charging me double for equipment I don't have.
Last month I was charged for equipment I did not have, never had. This month I'm being charged for equipment I do not have, returned and never used. COMCAST billing department is adding charges not due to customer accounts. It is not happening to just me, its happening to hundred of thousand of customers, which can be verified online. I was on a conference call with a large Team at a Top 10 worldwide company. They asked us to report out on bad business experiences and Xfinity came up do to the inconsistent incorrect billing and it wasn't me.
Comcast actions violate consumer law. Accounts need to be corrected immediately and we're owed refunds!
Billing, Service and IT Leadership need to be terminated. The continued errors and lack of resolve are unacceptable.
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dpburque
1 Message
2 years ago
You are right they do charge for things you don’t have or use. They did the same to me for my mobile services.
My daughter uses the phone so she pays the bill in my name. And she didn’t pay it and the continued to charge her full price for unlimited internet for 2 phones that she can’t use because XFINITY has her on non payment status but continued to think it’s ok to bill for a service you cannot use. ITS ALL ABOUT MONEY for them. They do not care on level on service or customer care. When I reached out to talk to them couldn’t talk to a real person only text chat and even that was rude.
I disconnected and will NEVER use Xfinity mobile again. They are DISHONEST PERIOD! Good luck everyone
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user_frf9o3
1 Message
1 year ago
My comcast company admitted to charging me for a modem I had turned in 1 10 months ago but would only credit me $60.00 when they charged me way more then that for equipment I returned. Wished there was a way to speak to a supervisor regarding this.
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