Comcast not receiving payment

@FusilliJerry 

Apologies for the issue and the experience that you described above. 

I can assure you that our team processes payments quckly and very soon after they are received.  I can see that payment was applied to your account on 1/10/2021. 

I can share from the USPS website https://www.usps.com/ the below the language at the top of their website in a red banner:

ALERT: USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE.

Apologies again and thanks for your patience. 

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@FusilliJerry wrote:

What is Comcast doing about December payments not being received by them? Apparently there are many. They haven't received or processed my check that was mailed on December 15 and I know another person who this has happened to. I have mailed bills to other institutions closer to Christmas and they have already processed them. This sounds more like a Comcast issue than the USPS.

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Did you put your account number on your check? and send the payment coupon with it?

I thought if I just sent a check to them they would know what to do with it. I've been paying bills for a long time and know that you need to include their coupon payment stub with it. I send my payment in the same way every time and they have never had an issue processing it. The last thing I want to have to do is pay the fee to put a stop payment on my check (which is only good for a limited time).

@FusilliJerry