Frequent Visitor
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11 Messages
Comcast not receiving payment
What is Comcast doing about December payments not being received by them? Apparently there are many. They haven't received or processed my check that was mailed on December 15 and I know another person who this has happened to. I have mailed bills to other institutions closer to Christmas and they have already processed them. This sounds more like a Comcast issue than the USPS.
Accepted Solution
CCTeds
Gold Problem Solver
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18.9K Messages
4 years ago
@FusilliJerry
Apologies for the issue and the experience that you described above.
I can assure you that our team processes payments quckly and very soon after they are received. I can see that payment was applied to your account on 1/10/2021.
I can share from the USPS website https://www.usps.com/ the below the language at the top of their website in a red banner:
ALERT: USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE.
Apologies again and thanks for your patience.
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Expert
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31.9K Messages
4 years ago
Did you put your account number on your check? and send the payment coupon with it?
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FusilliJerry
Frequent Visitor
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11 Messages
4 years ago
I thought if I just sent a check to them they would know what to do with it. I've been paying bills for a long time and know that you need to include their coupon payment stub with it. I send my payment in the same way every time and they have never had an issue processing it. The last thing I want to have to do is pay the fee to put a stop payment on my check (which is only good for a limited time).
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Again
Expert
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31.9K Messages
4 years ago
@FusilliJerry
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