Visitor
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16 Messages
Comcast inappropropriately charged my autopay and they won't send me a refund
I was sent numerous promotional emails and letters by Comcast promising me a free upgrade at no charge to me. I was in Comcast Internet Essentials and I also have a $30/mo Affordable Connectivity Program (ACP) discount. So the free upgrade Comcast promised was for the program known as Internet Essentials Plus (100 MBPS download). On May 1st I accepted the offer for the free upgrade - then without my authorization Comcast billed my autopay $20 on June 21st for the upgrade. Nowhere in the Comcast promotional materials was anything ever mentioned about a $20 fee if I accept the FREE upgrade. I was given a $20 credit after I complained - but since my monthly charges are supposed to be zero - a credit doesn't do me any good. I need a refund. My case was escalated to the escalation dept. and the gentleman I spoke to said that because the $20 charge to my autopay was an electronic charge to my checking account that Comcast cannot issue me a refund. I was told instead to dispute the charge with my bank. I tried disputing the charge with my bank but they denied my claim. They said I have to work it out with Comcast. Can Comcast please send me a refund for this since my bank denied my claim? Can someone help me with this please?
XfinityMartyR
Official Employee
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2.1K Messages
2 years ago
Greetings, @user_288a4a. Thank you for reaching out to us over our Community Forums. We would be more than happy to review your account, and your billing concerns. Please send us a direct message with your name, and service address.
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user_288a4a
Visitor
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16 Messages
2 years ago
I have filed a complaint with the BBB and the FCC over this. I spoke to Matt in the Comcast escalation dept. and was given two escalation tickets: <EDIT: Removed Personal Identifiable Information>.
(edited)
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user_288a4a
Visitor
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16 Messages
2 years ago
My bank claimed that because I had autopay turned on with Comcast that through their eyes that means I authorized the charges. This is nonsense because I accepted a free offer from Comcast and at no time did I ever authorize them to bill me $20 for the upgrade. I had autopay turned on from several years ago and I forgot that it was still turned on. So I also made an appeal to my bank and they said they will contact me within 48 hours after they look at my claim again. $20 might seem like a small amount but it's the principle and I don't appreciate Comcast using what I consider to be illegal bait & switch tactics. Thus I intend to fully pursue this with the BBB, FCC, regulatory agencies and even pay out of pocket money to an attorney if necessary. Hopefully Comcast will endure a steep fine from the FCC so they will think twice before perpetrating bait & switch tactics on unsuspecting customers. I'm a long way from done with this I can promise you that!
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