Visitor
•
1 Message
Collections
You have sent our “past due bill” into collections. We returned the device and paid the balance at the time. I have an email confirmation of that. We need a response asap or will have to involve our legal team
Visitor
•
1 Message
You have sent our “past due bill” into collections. We returned the device and paid the balance at the time. I have an email confirmation of that. We need a response asap or will have to involve our legal team
EG
Expert
•
115.2K Messages
2 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJustinM
Official Employee
•
455 Messages
2 days ago
Hello @user_un9vhl, once the balance has been cleared it usually takes a few weeks for the outside credit agency to clear the collection. We can get a ticket created for you to confirm that this is already in progress. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0