@user_phdskz, hello! Thank you for taking the time to create a post. I hope you are having a great day so far. How can we help with that previous bill?
Have you been paying your bills on time or are you significantly behind? Has your service been suspended or disconnected?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Hey there, user_ilhlyn, thanks for reaching out through Xfinity Forums regarding your billing details. I know how important it is to have all the information on any past due balances or collections. I would be happy to answer all of your questions and concerns about your bill.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
CC_Tony
Retired Employee
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1.4K Messages
2 months ago
@user_phdskz, hello! Thank you for taking the time to create a post. I hope you are having a great day so far. How can we help with that previous bill?
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