Collections

We are very disappointed in Xfinity. We used them for Wifi then we started getting charged for their mobile plan when we did not enroll in their mobile, and only inquired about the program when the customer service rep was telling us about it. We did not change cell phone carriers nor did we activate service with Xfinity mobile so why were we getting charged for their services?  When we contacted them to dispute the mobile charges it was a nightmare. 

Then we decided to cancel our Wifi service and we were told there are no additional charges. Months later we receive a bill for an outstanding balance, we contact Xfinity and they say there is an early termination fee - what? This was never disclosed or mentioned when we signed up initially for wifi it was month to month and there was no contract. We contact Xfinity again to make sense of this nonsense we are told there are no extra charges that the bill was still being adjusted and it will be zero. A month or two later, we start receiving collection texts, we contact the number and they said it is for Comcast/Xifinity - what?!  Why are we being sent to collections when we had a zero balance to begin with?!  This is unacceptable and unethical. Please fix this situation. Calling collections was a waste of time, they said they would send the bill of what they are collecting on but it was never received by email.  Your customer service takes a long time to deal with and you get a different answer from different reps. From the mobile charges for a service we did not request to now charges for Wifi we cancelled and were told there are no extra fees.  We will not use Xfinity again and will warn everyone we know about them.