Visitor
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3 Messages
Collections for a balance that Xfinity owes me
Hello, Xfinity has tried to take me to collections twice now for a balance that you owe me and not the other way around. You incorrectly set up a second account when I moved from my apartment to my house and then proceeded to charge me twice. When I found out after getting an overdraft, I spent the next 3 days with your security team, your billing team, and your customer account team to figure out why I have 2 accounts taking payment. Finally, the account get cancelled and yet you kept charging me. Thankfully my bank put a block on your autopays otherwise you'd keep drawing from my account. Then when I cancel all of my services with you, return the equipment and everything, you attempt to keep charging me for both accounts STILL.
You've sent 2 collection agencies to collect $102 that you think I "owe" except you still owe me $187. For some reason when I ask your collection agents to figure out where my portion of the debt it, they drop the debt and send it back to you.
Can we get this removed from my account or are we going to keep going around and around until we end up in civil court?
XfinityJustinC
Official Employee
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2.2K Messages
4 hours ago
Hello, @user_6273iv thank you for reaching out over Xfinity Forums. I completely understand the concern with having 2 accounts being billed at the same time, and being sent to collections. If I was in your shoes, I'd be reaching out as well trying to get this resolved. I'd like to investigate further, and it's helpful to know what had been previously done during interactions.
I had a few questions when you have time to answer:
- When the 2nd account was closed, do you know if the charges were back dated?
- Was there a collections ticket opened (please just answer yes or no, don't add full ticket number if one was opened)?
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