Collections and Multiple Accounts

A while back around June, I moved from my apartment to a home I purchased at the same time as my now wife. We both had Xfinity so we needed to consolidate down to 1. I paid my final month (non-contract) and canceled so we could just change the address on hers. 

This is when our problems began.

around the end of July we were not happy with internet speed and also wanted cable, so we called to get that. The customer service told us it was best to create another account and just start over. We followed that advice. This time it was not a contract either. Then, after a month of using the cable we realized only one room worked with cable and we also found out the price we were told was not the price we were paying. We called to end the cable service. Upon doing that, they told us the best thing to do was to set up ANOTHER account. once again we did as suggested. However, before the phone call was over we were transferred and walked through fixing our previous account. We asked what happened to the new account, the rep wasn’t sure what we’re talking about and assured us we were still using the account that had cable removed. Our internet goes out a few days later, we call, they reconnect us to our old modem but using the account that we were told wasn’t set up.  That same afternoon new equipment showed up. 

As of today I got a phone call saying my original account from before I moved was sent to collections. The account was on autopay and also had a 150 credit given to it for returning equipment. 

so, long story short in the last 6 months we have had:

my original account at previous address

her original account at her previous address/changed to here

new account meant for cable

new account with cable removed

Other new account with cable removed

It’s really frustrating because my email is reachable but I’ve never gotten anything saying there was an outstanding bill.

its also scary knowing there are possibly 4 other accounts still out there that might get sent to collections.

im very frustrated and just want to simply pay my bill monthly with confidence knowing there isn’t anything else out there with my name attached to it.