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user_7hblyc
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Visitor

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1 Message

09/10/2026 7:16 PM

Closed out account, still being requested for monthly payment

I made a cancel request on my account and it seems the closing out has been taking a while. I was told my final bill would be about $35 and I’m being requested for my monthly bill as if I hadn’t cancelled.

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Updated 

11 days ago

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XfinityJeniece

Official Employee

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4.4K Messages

11 days ago

Hey there, @user_7hblyc, thanks for reaching out through Xfinity Forums regarding your billing. We want to ensure your final bill is correct. I would be happy to take a look at your billing details. Can you please send us a direct message with your full name and your full address?

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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