Hello user_zphlxu thank you so much for reaching out and sharing your experience here on our Forums! Were the Xfinity Mobile services fully closed after returning the phone? When returning a device, even within the 14-day period, a $35 restocking fee is assessed, which may be the charge you are seeing.
Today, I visited the Xfinity store in Pompano again and spoke—for the sixth time—with the manager, [Edited: Personal Information]. He assured me that he has escalated the matter to Xfinity and that the issue regarding the failure to cancel the installment plan will be resolved. He also provided me with a copy of the phone return receipt. Upon comparing the details at home, however, I realized that the copy actually referred to a *second* phone—one that I had successfully returned previously and for which I had already received a proper refund. Therefore, I believe the problem stems from the fact that Xfinity has confused the two phone returns: one sent via mail (since it was purchased online), and the second delivered directly to the Pompano store on 12/27/25 under Order # [Edited: Personal Information]. the phone is on my wife name [Edited: Personal Information] un my Xfinity Account My installment plan linked to my credit card has not been properly terminated, despite my countless calls to Xfinity and my visits to the store to speak with [Edited: Personal Information]. I don't know what else to do!
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Oggi mi sono recato nuovamente al negozio Xfinity di Pompano e ho parlato, per la sesta volta, con il responsabile, [Informazioni personali modificate]. Mi ha assicurato di aver inoltrato la questione a Xfinity e che il problema relativo alla mancata cancellazione del piano di pagamento rateale verrà risolto. Mi ha anche fornito una copia della ricevuta di reso del telefono. Tuttavia, confrontando i dettagli a casa, mi sono reso conto che la copia si riferiva in realtà a un *secondo* telefono, uno che avevo già restituito con successo in precedenza e per il quale avevo già ricevuto un rimborso corretto. Pertanto, credo che il problema derivi dal fatto che Xfinity abbia confuso i due resi del telefono: uno inviato per posta (poiché acquistato online) e il secondo consegnato direttamente al negozio di Pompano il 27/12/2025 con il numero d'ordine [Informazioni personali modificate]. Il telefono è intestato a mia moglie [Informazioni personali modificate] sul mio account Xfinity. Il mio piano di pagamento rateale collegato alla mia carta di credito non è stato correttamente annullato, nonostante le mie innumerevoli chiamate a Xfinity e le mie visite al negozio per parlare con [Informazioni personali modificate]. Non so cos'altro fare!
XfinityAlfonso
Official Employee
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2.5K Messages
8 hours ago
Hello user_zphlxu thank you so much for reaching out and sharing your experience here on our Forums! Were the Xfinity Mobile services fully closed after returning the phone? When returning a device, even within the 14-day period, a $35 restocking fee is assessed, which may be the charge you are seeing.
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