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Thursday, August 1st, 2024 2:01 PM

Chat with an live agent about

I need to speak with an live agent about my billing

Expert

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106.4K Messages

2 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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954 Messages

2 months ago

Hi there, @ZxnkaiQ! Thanks for reaching out to us here on the Community Forum! We would be happy to assist! What seems to be going on with your billing? 

3 Messages

I was told I could extend my date for just a little bit longer by an agent they said 10 so I think they were talking about the tenth of this month

Official Employee

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954 Messages

@ZxnkaiQ, that could certainly be possible depending on the eligibility and state of your account! Payment arrangements are set up online with the directions located here : https://www.xfinity.com/support/articles/set-up-payment-arrangement 

Have you checked the above out yet?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 Messages

Yes and the agent said that they did it but I still can’t do the payment arrangement

Official Employee

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954 Messages

I see, @ZxnkaiQ. Let's go ahead and check into it further then! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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