1 Message

Sun, Sep 26, 2021 9:21 PM

Chat agent help with the extra charges

I have spoke with the Comcast agent twice now to remove installation charges for the home self protection which I never got installed and returned them with the technician upon arrival.  I’m still getting charged for that to include the equipment and I am getting charged over and over on voice equipment that I don’t have either.  They are thieves stealing my money.

Official Employee


539 Messages

2 m ago

Hey there, @user_a72f1a, thank you so much for reaching out through Xfinity Forums regarding your billing concerns! We definitely want to ensure you are only being charged for the services you have and are using! We would love to take a look at the details! 


Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

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