Visitor
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1 Message
Charging me for service I don’t even have
I canceled my service and sent the router back through ups you keep charging me for service I don’t even have need to be refunded for two months you charged me I have called and they say they canceled it and refunded it and I keep getting charged need it fixed now.
XfinityArmand
Official Employee
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2.4K Messages
1 day ago
Hi there @user_m5l5n8! Thank you so much for taking the time to reach out to Xfinity Support. We are so glad to hear from you and want to assist in any way that we can to ensure that your billing concerns are addressed. No worries! You have reached out to the best team to ensure this is taken care of for you. So that we can get started, please feel free to shoot us a private message with your details, and we will take it from there.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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