user_7fs6on Thanks for reaching out about your statement. I understand how unexpected charges like late fees can be confusing and I would be reaching out too!
Late charges are typically applied when a payment is received after the due date listed on the bill. Even if a payment is made shortly after, once the account passes that due date, the system can automatically add the fee. One great way to avoid this is to set up autopay.
To set up Autopay for your Xfinity account, sign in via the Xfinity Account portal or the Xfinity app, navigate to Billing, then select Manage Auto Pay under Bill Settings to enroll your checking account or credit/debit card.
XfinityPeterH
Official Employee
•
2.8K Messages
12 hours ago
Late charges are typically applied when a payment is received after the due date listed on the bill. Even if a payment is made shortly after, once the account passes that due date, the system can automatically add the fee. One great way to avoid this is to set up autopay.
To set up Autopay for your Xfinity account, sign in via the Xfinity Account portal or the Xfinity app, navigate to Billing, then select Manage Auto Pay under Bill Settings to enroll your checking account or credit/debit card.
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