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user_f15ba5
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Thursday, May 18th, 2023 6:57 AM

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Charges after cancellation

I canceled my internet plan on April 29th. I was told when I canceled and turned in all equipment that my payment will be prorated and charged only for the days my service was active. However, today I received a bill for the full amount of services until May 24th. 
I would like a refund and to no longer be charged for services I already canceled. Can someone help with this request?  I had a good experience with Xfinity so far, but this billing experience has left me wary of getting service in the future. 

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Updated 

2 years ago

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CCSean1

New Problem Solver

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318 Messages

2 years ago

Hello @user_f15ba5, thank you for taking the time to reach out to us on the forums. I can understand the concern when you received a full billing statement after closing your account on 4/29. We would be more than happy to review your account and get this sorted out. Please send us a direct message with your first and last name and address to get started.

 

To send a direct message: 

 

  1. Sign into the community. 
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  3. Click the New Message icon. 
  4. Enter Xfinity Support in the Send to field. 
  5. Type the reply in the Message box. 
  6. Click Enter to send your message. 
  7. You can see your back-and-forth messages with any user by clicking the messages. 

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