Visitor
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1 Message
Charged me for over a year after move out
My elderly mother in law moved out of her apartment in August 2024. I was paying her internet bill. We called to cancel service when she moved out. For whatever reason, they continued to charge my credit card. They said I actually applied for a government subsidy I stead of cancelling. Utterly outrageous. A clear error on their part. I called to CANCEL service.
I only noticed recently and called to have the charges reversed. After talking to 3 different agents and a manager for over an hour, Xfinity to agreed to close my account and refund me $125. They said I now only owe them $60.
Are you kidding me!?!?
Xfinity should be refunding me $1000, not demanding I pay $60 more!!
it’s an apartment. I guarantee someone else is already living in the same unit. So you know they’re collecting payment from 2 people for the same address.
Shame on you Xfinity.
XfinityJorge
Official Employee
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3K Messages
23 days ago
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_jj4wbb
Visitor
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1 Message
21 days ago
I'm going through a very similar situation. This issue seems systemic.
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