Charged for the returned equipment

user_yiqnq8 thank you for using the Xfinity Community Forums page to reach out today. I understand you have been charged for equipment that you believe to have been returned. Let's go ahead and see what we can do to get this resolved and corrected for you. I know the last thing I would want to be charged for is something I no longer had in my possession. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Thank you for taking the time to message us regarding the Unreturned Equipment Fee @user_yiqnq8. We appreciate you providing us with the return information and have successfully removed the Unreturned Equipment fee and device. We appreciate you choosing Xfinity and hope you can stick around and help others within the forums.