Visitor
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1 Message
Charged for returned equipment
Comcast has charged me $150 for RETURNED equipment. I called after receiving notice that I had not returned the equipment and provides the receipt and information from the UPS store detailing the date of return and the exact equipment that was returned. I received confirmation (twice) and that it was noted on my account. And still, I’ve been charged, with a zero balance.
CCJennifer
Problem Solver
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743 Messages
3 years ago
Hello @user_67c140! Thank you for reaching out to our Community Forum. I can definitely understand how frustrating it is to see a charge for equipment you have returned. You've reached the right and we'll be happy to look into this for you.
Could you please send our team a direct message with your full name and full address?
To send a "Peer to peer" ("Private") message:
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• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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4bailey
Visitor
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1 Message
3 years ago
I had to return 3dvr box’s. Due to serious financial hardship. My oldest son literally brought into a Comcast office. To avoid exactly what’s happening. (Getting charged for equipment fees. This is now over a year. The Comcast discontinued the service as requested. But are still charging me for these 3 boxes that have been brought to an actual Comcast office. I had to keep internet because my 2 SON’s. NEED INTERNET ACCESS CONSTANTLY FOR SCHOOL. I AM AT A LOSS. I AM PHYSICALLY PERMANENTLY DISABLED AND A SINGLE MOTHER OF 2 boys one high school the older college. But I have serious financial problems and don’t know how to get this issue resolved
IF I DONT HAVE THE SERVICE THAT SAID EQUIPMENT NEEDS TO BE RETURNED. WHY WOULD I KEEP OR WANT THE EQUIPMENT??? I have called and emailed Comcast/XFINITY ON SEVERAL DIFFERENT OCCASIONS. AND MATTER IS STILL NOT RESOLVED
I WOULD HAVE LOVED TO BE ABLE TO KEEP THE SERVICE. WE ARE UNABLE TO WATCH TV BECAUSE OF FINANCIAL DIFFICULTIES AND I HAD TO CANCEL THE TV SERVICE. AGAIN SO WHY WOULD I FOR WELL OVER A YEAR STILL WANT EQUIPMENT LYING AROUND THAT CAN NOT BE USED. CAN ANYONE PLEASE ADVISE ME ON HOW ELSE THIS MATTER BE HANDLED BEING I HAVE NOT HAD SUCCESS WITH COMCAST/XFINITY VIS TELEPHONE
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lauren1018
Contributor
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55 Messages
3 years ago
I keep receiving emails that I did not return my DVR box. I returned it to the UPS store 0n 4/8/22 and the tracking number shows that it was received by Comcast on 4/11/22. I do not want to be charged for equipment that I have already returned.
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Miss_Amanda616
Visitor
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3 Messages
3 years ago
This EXACT SAME THING HAPPENED TO ME!!! I’ve been dealing with comcast via customer support & billing support & now the finance team. I was charged for 3 RETURNED CABLE BOXES FOR 24 months, $502.50!! Now after being told I would get that refunded I was just told it’s not a possibility & that they could only go back 4 months?!! I haven’t had TV/Cable in over 24months, yet somehow I have been billed this entire time for 3 boxes! In 2020 I was charged $5 each box (x3 boxes) for $15.00
In 2021 the price increased to $7.50 per box, (x3 boxes) for $22.50 per month charged for 12 months now beginning in Jan 2022, the boxes again went up to $8.50 x3 for $25.5 per month for the last 5 months. I need this resolved. I can’t afford to be paying for services it was IMPOSSIBLE for me to use. This is after I personally returned the boxes to comcast, in April or May of 2020!
How do we speak to someone who can authorize the actual $ that was illegally charged for the last 24 months?
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