Charged Double

I can certainly understand your concern if your bill showed a monthly rate of $56, but you were charged $110.

We'd be happy to take a closer look at the billing details and review the charges on the account. Please send us a Direct Message* with your full name and complete service address, and we'll investigate what occurred and help clarify any differences between the expected bill amount and the charge that was processed.

We look forward to assisting you further! 😊

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.