Visitor
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1 Message
Charged $5.99 Agent Assisted Payment Fee Without Prior Notice
I was charged a $5.99 “Agent Assisted Payment” fee on September 30. I was not informed that there would be an additional fee when the agent helped me set up my service and payment.
I would like to request that this $5.99 charge be waived or credited back to my account. Please let me know if you need any additional information. Thank you.
XfinityJeniece
Official Employee
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4.5K Messages
1 hour ago
Hey there, @Jiahao, thanks for reaching out through Xfinity Forums regarding your billing concerns. I would be happy to take a look at your billing details. Can you please send us a direct message with your full name and your full address?
How to Send Us a Direct Message:
Click “Sign In” if necessary.
Click the “Direct Messaging” icon.
Click the “Start new conversation” (pencil and paper) icon.
In the “To:” line, type “Xfinity Support.”
As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
An “Xfinity Support” graphic will replace the “To:” line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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