Visitor
•
1 Message
charged 2x for nba league pass
I purchased NBA League Pass through Xfinity in October and paid the $99.99 fee for the full season on my November bill. In November, I had a problem with my cable and customer support told me to repurchase it, but they said I wouldn't be charged the $99.99 again. Well, I just go my most recent December Xfinity bill and another $99.99 charge is listed. I contacted Xfinity customer support and they said that since NBA League Pass is a separate app, there is nothing they can do. I contacted NBA League Pass, and they said they can't fix a Xfinity billing issue. How can this get resolved?
Accepted Solution
CCLamont
Problem Solver
•
519 Messages
1 year ago
Hey @user_f43bca this is not the type of experience we want for any of our customers ordering services. We are here and would love a chance to turn this around. We do not want to bill our customers twice for a service purchased.
Could you please send our team a direct message with your full name and full address?
Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9r for an example.
0
0