U

Visitor

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2 Messages

Sat, Sep 24, 2022 4:50 AM

Charged $100 for technical fee which i didn’t ask for

I’m new to Xfinity and I am regretting my decision. I went and picked the Modem up myself to avoid extra costs, I am a student new to the city. When i got home i connected the modem and it worked for only a few hours. I had a lot of work which was to be done online. I called them a technician was sent out after two days. He said the modem they gave me was faulty and replaced it with a new one. My next bill came and wow they charged me $100. Is this some sort of scam to get money? you give faulty modems and force people to pay extra? $100 for something that WAS NOT my fault. I want my money back but the system is so great you can’t possibly contact anyone. 

Official Employee

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973 Messages

2 months ago

Hey there, thanks for reaching out through Xfinity Forums! We would be happy to help with your billing concerns and that tech fee! We are here to help! 

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

Visitor

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2 Messages

2 months ago

Thank you, messaged!

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