2 Messages
Charged $100 for service when I was told I wouldn't be charged.
I'm a new xfinity wifi customer, and I recently had an issue that required a technician to come to my house. I was told on the phone that the fee would be waived, whether he said for a first time visit or because it was an issue with the xfinity modem I don't remember. Regardless, they said it would be waived. It was tacked onto my bill this month.
EG
Expert
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107.1K Messages
2 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJorge
Official Employee
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1.7K Messages
2 months ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_vei38e
1 Message
2 months ago
A CS rep said he would waive my bill for September. Even confirmed this and said I will see the update in 7 working days. This amount was not dropped. I have since had reps on line and live chat confirm the amount was waived. It is not. I got through to executive CS and was told they don’t waive that. Since it was offered and confirmed don’t they have to waive the bill? I know a couple attorneys that have confirmed that yes they do. This is something Xfinity needs to address with their reps
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