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user_juxx84
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4 Messages

Wednesday, March 13th, 2024

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Charge to my credit card

my Cashapp card was charged $105.40 I don’t have an account so I can’t call to dispute it. [Edited: "Language"]

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Updated 

2 years ago

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XfinityAirelle

Official Employee

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3K Messages

2 years ago

 

user_juxx84 Hi there! Our team can help. Can you explain more in detail what the chrge was for? Xfinity does not bill via Cashapp. 

 

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user_juxx84

4 Messages

2 years ago

I don’t have an Xfinity account and my Cashapp debit card was charged today. I can’t reach anyone for help

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user_juxx84

4 Messages

2 years ago

Pictures enclosed so you can see it.

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XfinityAirelle

Official Employee

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3K Messages

2 years ago

 

 

Since you do not have a Xfinity Account, we would suggest disputing this with your bank directly. We would not be able to give you information on the account that the payment was applied to if we do not have that customers' information. 

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user_juxx84

4 Messages

Such a scam. I contacted my card and you guys and no one seems to care enough to help. I guess I will just eat the $105. I’m sure these million dollar companies need the money more than a guy that makes minimum wage…

2 years ago

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XfinityBenjaminM

Official Employee

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2.5K Messages

@user_juxx84 We would recommend contacting our Customer Security Assurance Team if you believe what you're seeing is potentially fraudulent. The number to our CSA Team is 888-565-4329.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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