Visitor
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1 Message
Charge to my account
Good morning!
Someone in the household on June 20th was looking on demand for something and accidentally chose Vixen on demand. We do not want this subscription and was charged $19.99 and a partial charge of $13.32 for service added from June 20-Jul 09. We did not watch this and would like these charges removed from our bill. Than
XfinityArmand
Official Employee
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2.2K Messages
10 hours ago
Thank you so much for taking the time to reach out to Xfinity Support @user_7xrago! We are so glad to hear from you and want to assist in any way that we can with your billing concerns. No worries! You have reached out to the best team to get things squared away for you. So that we can get started, please feel free to shoot us a private message with your details, and we will take it from there.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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BruceW
Gold Problem Solver
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26.5K Messages
8 hours ago
In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stream app and the web portal to prevent this from happening in the future. See https://www.xfinity.com/support/articles/parental-controls-non-x1 and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off and/or https://www.xfinity.com/support/articles/x1-manage-tv-settings-online.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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