charge on bill

Thank you so much for taking the time to reach out to Xfinity Support @Lsg13!  We are go glad to hear from you and happy to assist with your billing concerns in any way that we can.  No worries!  You have reached out to the right team to get things squared away.  Please feel free to shoot us a private message, and we can work to get this taken care of.  

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I followed the instructions in the above response and was told I needed to open a public post... that's what I originally did.  We are going in circles.