Charge for non-returned equipment

I inquired about returning 2 boxes approximately 3 years ago and Comcast told me not to bother returning as the equipmenr was outdated. I have thrown one of them away years ago. Please advise to why now the charge?

Responses

XfinityLinda

Official Employee

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2K Messages

1 year ago

Thanks for connecting with us here in our community, @orbit1. We apologize for the confusion, but we do still require outdated equipment to be returned. Do you recall where or how you were advised to toss the equipment?

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orbit1

Visitor

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2 Messages

It was a Comcast store located in Marion, VA where I originally got the equipment. Unfortunately it is no longer there.

1 year ago

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XfinityDemitrius

Official Employee

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2K Messages

We do recommend returning all rental equipment regardless of age. This helps us protect the environment. With owned equipment that is no longer functional, we also recommend checking with local electronics retailers or local municipality for electronics recycling to help reduce e-waste. In most cases, there would be a charge for unreturned equipment, but we will be more than happy to look into the account to see if any further information can be gathered. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

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1 year ago

0

Billing

orbit1

Charge for non-returned equipment

XfinityLinda

orbit1

XfinityDemitrius

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