1 Message
Change my Internet without informing me from 9.99$ to 38$ it is scam even I am eligible and never requested me for documents
Hello,
I have problem with your billing charges my package was student package but you have charged me 77$ it is not fair I have requested you several time that I am eligible if you need any document let me know so with out informing me why you have changed my package?
EG
Expert
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111.7K Messages
1 year ago
The concern is not "E-mail" help related.................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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2.7K Messages
1 year ago
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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