Visitor

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1 Message

Thursday, February 12th, 2026 5:16 PM

Change my bill price.

Good afternoon, it is unfair to pay $95 when i have been a customer so many years and new customers get the $50 deal.  I am considering changing providers.

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Selected Oldest First

Official Employee

 • 

2.8K Messages

9 hours ago

 

user_yjfjub Hi there! Thanks for using our Forums and for reaching out to our team directly. I am here happy to review the account and make sure you have the best plan for your home. To get started can you send me a DM with your complete name and service address? 
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

 

(edited)

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