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jl747
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Contributor

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344 Messages

Friday, July 30th, 2021 4:13 PM

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Change in Plan and billing

How soon after I change my plan will it be reflected in my Xfinity Online Account Billing page?

(If posting in the wrong forum please move)

Thanks

Question

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Updated 

4 years ago

3.1K

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CCAlisha

Problem Solver

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571 Messages

4 years ago

Hello, @jl747 You are in the perfect spot for this question! The Xfinity online billing page will not reflect the changes until your next monthly billing statement. Once it does update, you'll be able to review your full bill to see a breakdown of any credits and prorated charges that were added due to the change made.

 

The app will reflect  your service changes such as channels, speeds, etc. on next billing cycle as well. However, the equipment within your home is updated almost instantly to ensure you are receiving the new service as soon as it is set up.

 

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jl747

Contributor

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344 Messages

4 years ago

Thanks

Just curious.

My 1 year contract just expired with the new increase shown in new monthly statement

So I just renewed my account to a 2 year contract and was wondering

when I would see credits applied against current bill.

(edited)

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CCAlisha

Problem Solver

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571 Messages

@jl747 Thank you so much for renewing a new 2-year agreement with us! You will see the account changes and any prorated charges or credits on your next monthly billing statement. We recommend to pay the amount shown on your current monthly billing statement. And the new plan will reflect on the next monthly billing cycle.

 

I would gladly go over your billing details further with you if you still have further questions pertaining to your account change. If you still have questions please send us a peer to peer chat message with your full name and address! 

I no longer work for Comcast.

4 years ago

0

user_b29045

Visitor

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2 Messages

4 years ago

I switched to a new 24 month plan a week ago and cannot get plan activated. Can you help?

(If in wrong forum, please move.)

thank you.

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user_b29045

Visitor

 • 

2 Messages

4 years ago

I switched to a new 24 month contract and cannot get the new plan activated. Can you help?

(if posted in wrong forum, please move.)

thank you.

1

0

XfinityAnthonyT

Official Employee

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1K Messages

Hey there, I can look into this for you.

In order to get started can you please send me a private message to Xfinity Support with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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