change from triple play to double play

Hello, user_0f87nl thank you for taking time out of your day to reach out over Xfinity Forums. When your billing increases, and the households service needs change, I understand wanting to explore options to remove service you're no longer using while checking to see if there are promotions to help lower the monthly cost.  

I can do an account review with you, and since I will need to gather some information to locate your account and we don't want that in our public conversation. When you have time please send a direct message: 

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address

@user_0f87nl it was nice chatting with you in our direct messages and finding the plan you have now is best based off your needs.