Visitor
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9 Messages
CBE Debt Collection. I'm being dunned but I thought I was in good standing with Comcast.
Hi. I'm being contacted by CBE debt collection for a past due Comcast internet debt but I thought I was in good standing. I lived in Vancouver WA and then moved to Houston in May 2025 but I continued my Comcast service when I moved. Can you help me with this? I posted my recent addresses in the DM section. Thanks. Lloyd
EG
Expert
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121.9K Messages
3 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySean
Official Employee
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1.1K Messages
3 hours ago
Hi there, and thanks for taking the time to post here on the community forums! I can definitely imagine getting a collections notice would be a bit of a shock. We can absolutely do some digging to see if we can find anything that would have caused any amount going to collections. I see that you've already sent a Direct Message our way. Please keep in mind that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future, we ask that you refrain from sending Direct Messages until invited to do so. No worries this time around though! I'll meet you in private, so we can keep your information secure!
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